Acquiring new customers is the lifeblood of any business. Knowing who to target, when, where and how is crucial to success. Our sales experts can help you to identify the right prospects and engage them in conversations in any channel. The result is higher conversion rates, increased basket size and better customer experiences. We combine technology, analytics, and sales expertise to attract and convert valuable customer opportunities.
Providing support and guidance to customers that are actively looking to make a purchase can generate significant returns. Our sales assistance services are designed to ensure that customers have access to a sales expert in whichever channel they are using. By actively answering questions about products and services, making recommendations, and suggesting associated products they will typically increase revenues versus a purely self-service sales journey. Our advisors increase customers’ sales revenue by supporting their Inbound & Outbound, E-commerce, M-commerce and Social Selling activities during on & off-line purchase journeys.
For many businesses, particularly those selling services the early-life experience of new customers has a major impact on their life-time value. Our onboarding services are designed to ensure that new customers become active adopters and users of your services as quickly as possible. Using customer data and analytics we help you to identify the customer behaviors that indicate successful adoption. Armed with this insight we determine when and how advisors should be engaging new customers to generate loyalty and advocacy as early as possible.
Existing customers frequently represent an untapped source of value growth. Proactively engaging with existing customers to recommend relevant additional products and services not only increases revenue, done properly it strengthens loyalty and builds advocacy. Whether its proactively engaging customers about an opportunity or making a product recommendation within a service conversation we can help you to grow existing customer value.
Organizations with high levels of customer churn and attrition can find themselves running fast to stand still through customer acquisition activities. Retaining more of your existing customers is a sure-fire way to grow the profitability of the business. Using sophisticated customer analytics, we can help you to identify those customers at risk of attrition and the most effective way to retain them. This then informs the activities of our expert advisors who will actively engage customers in conversations to retain or win them back.
Our highly skilled advisors have outstanding product and process knowledge to promptly and accurately resolve inquiries. From complex software and hardware issues, CRM tool, product fulfilment tool, logistics to multi-‐channel customer communication, our support includes a wide-‐ranging portfolio of tailored technical services. We augment tools and processes to provide your customer with the best possible service.
Swiftly resolving technical issues is essential to guaranteeing flawless business continuity. Our solutions allow your customers to get the best value from the product as well as regain systems and application access for your employees to enable them to work more effectively.
Our dedicated technical SME’s offer outstanding customer service technical support also as Tier 2’s and Tier 3’s for Product Managers, IT Developers and Quality Managers. Thanks to their expertise, global leading brands trust us to deliver exceptional technical services on their behalf.
Forum, community and Social media moderation – we either use our own tools or the clients’ applications to moderate online communities and forums. Our teams also monitor social media dialogue related to the brands and products we support.