Industries

Telecom

The Telecommunication industry enjoys the unique ability to harness growth opportunities caused due to disruption, especially during the present times. To stay ahead of the game, companies require innovative solutions with a competitive advantage in the fast-­‐changing business environment. The telecommunications market is vast, segregated, and often overlaps with other fields of practice.

According to a forecast report at marketresearchfuture.com, the Global Telecom Outsourcing Market is expected to grow at a rate of  4.3% CAGR during the forecast period (2018-­‐2024).

Since all  present-day work is dependent on software or tools in one form or the other, mobile and cloud users are increasing in number every day. Everchanging customer demands require updated solutions to maintain continuous contact. To account for expenses, more and more companies would choose to delegate Back-office tasks to trusted third-party vendors in the future.

It is also a prudent option to Outsource Telecom Services to render out-of-the-box solutions with a proficient, always available workforce. The bottom line is, without constantly revamping services in the field itself, we would all be incommunicado.

Why Outsource Telecom Services?

The rapid changes in business functionality post- Corona virus outbreak demand Telecom service providers to be ready to face corporate challenges and virtual setbacks. Outsourcing can act as the bridge between traditional (on-premise) and new-age (cloud) facilities. With the onset of IoT applications and smart cities worldwide, the Telecom industry is becoming central to every electronic system on the planet.

Telecommunications and Media affect several interlinked operations like Business Development and Value-Chain Management. Much like other Back-Office Outsourced functions, some other encompassing industries are Marketing, Supply Chain Management, Finance & Accounting, and Contact Center, etc. Corporations may opt to outsource to create redundancy options and ensure continued operations. Some other benefits include: 

Telephony

  • Voice over Internet Protocol (VoIP) for private, secure, network provisioning and activation
  • Biller account management (cancel/complete orders, revise dates, Port-out Automation)
  • Equipment installation, relocation, port In/Out
  • Features upgrade/downgrade
  • E911 services for emergency calling
  • Troubleshooting error codes

Cable & Wireless

  • Digital/cable channel update management
  • HSI package upgrade/downgrade
  • Subscription, Warranty, and Account Management
  • Cable installation/activation
  • HD services management
  • Modem installation, activation, and deactivation
  • Network optimization management

Customer Lifecycle Management

  • Customer accounts handling (CRM)
  • Reporting and Customer Experience Analytics
  • New Customer Acquisition and Retention
  • Order Management, Inquiry, and Ticket Resolution
  • Contact Center and Helpdesk
  • Email, Web-chat, Mobile Support, and SMS outbound
  • Overflow calls and FTR resolution
  • Tele Sales, Lead Generation, and Marketing
  • Inbound/Outbound Contact Center Services

Other Services

  • Telecom Expense Management (TEM)
  • Auditing and bill processing
  • Tech support and administration
  • Reporting and auditing telecom accounts
  • Critical tasks management
  • Vendor tracking and validation
  • External hosting for sensitive data to ensure safety

resourceORO’s cadre is well versed in telecom management and is extensively trained to provide inventive solutions to modifying problems. We provide customized solutions to streamline your goals with our services, to perform better.

We place great importance on our clients and highly promote co-sourcing to share equally in every success and failure. Our purpose is to build long-term relationships with all our clients, which is innate to our company culture and values.

eCommerce Industry Solutions

Although the Coronavirus outbreak restricted the ability to go to brick and mortar stores for everyone, the natural consumerist appetite had to be satiated one way or another. All businesses gradually shifted operations to the cloud, partially or completely, to sustain in the unstable economy. Hence the traditional brick-and-mortar exchange behavior started evolving towards digital solutions, even more so than in the last decade. E-Retail companies and their subsequent functions are prepped to face modern-day customer challenges, provided they have virtual access capabilities.

Customer Experience in eCommerce

With the growth of the industry itself, competitive advantages erode over the internet, unless you have an ace up your sleeve. For creating a greater focus on conversion margins, sales, and productivity, E-­‐businesses will require a new approach.

Customer Experience (CX) is the key differentiator today that determines and influences the success rate of your operations. Online purchase outlets serve in parallel to the traditional physical E-­‐Retailers, so consumers expect the same level of personalized service as experienced face-­‐to-­‐face.

Exceptional Customer Service defines a trademark enterprise, which in turn, provides a high-­‐value Customer Retention Cycle. Centric to any enterprise’s success, consumer engagement, and the buyer’s journey will help decide the future outlook of your corporation. To stand out from the crowd, present-­‐day businesses need scalability options, as well as the ability to withstand high traffic volumes. 

Healthcare Industry Solutions

The present-day Healthcare industry is one of the fastest-growing sectors providing medical products, services, and procedures worldwide. Accelerated by the Covid-19 pandemic outbreak; today traditional healthcare practices are evolving to reach everyone, everywhere. Alternate solutions such as Telemedicine and Healthcare Support Outsourcing have enabled widely distributed care to be more affordable. Healthcare BPOs have even more power to assist classic as well as modern methods of care delivery. Outsourcing capabilities of a BPO company can facilitate medical professionals and their establishments monetarily and tangibly.

The U.S healthcare market is projected to grow at a CAGR of 3.8% reaching 66.3 bn USD in 2025 from 52.9 bn USD in 2020 (researchandmarkets.com)

Considering the figures, global Healthcare is a burgeoning industry. IoT and AI usage has transformed contemporary healthcare dispensation to lessen the load on everyone’s wallet, especially in light of the Affordable Care Act. This construes an additional burden on medical practices for Billing, Claims, Insurance Verifications, and patient care. The Healthcare Outsourcing industry figures in ensuring the best utilization of resources versus reducing the pressure of management from practices and practitioners.

Outsource Healthcare Support with resourceORO

Healthcare practices now have to function as efficiently as possible to handle a bulk of patients. It becomes quite expensive to hire extra help inhouse to perform mundane tasks; therefore, outsourcing is the ultimate solution. The overload on internal resources can cause critical mistakes that can take a toll on your collections and professional reputation.

This can be entirely avoided when utilizing the services of a seasoned professional like Heritage. We increase productivity through trained personnel utilizing labor arbitrage across data redundant geographical locations. Ensuring that all your customer demands are met timely; we offer flexible, scalable, solutions with a dedicated team educated to act as a personal workforce. Our team ingrains itself into your existing methodologies to reflect true client immersion, delivering the best possible outcomes in the shortest amount of time.

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