Back-‐office processes are everyday vital functions of all companies that are administrative, repetitive and necessary but may not be core to a company’s value proposition. Although the operations of a back office are not considered strategic, they are critical to business success. Back office functions may include compliance, operations support, records, clearance, finance, and IT services, etc. Some generic back-‐office functions include:
Back offices may be located in areas with lower rent and labor costs, somewhere other than the company headquarters. Such functionality may be outsourced to Business Process Outsourcing organizations in multiple geographies to maximize both cost savings and disaster recovery. Fundamentally, back offices repetitively process large volumes of transactions. These processes can be simple, in/out steps
(i.e., posting a payment), or complex, multi-‐step processes that span days, weeks, or even months (i.e., commercial loan applications and fraud case management). The individuals involved can range from data entry clerks to auditors, account and case managers, and IT professionals. Regardless of the function, the business objectives remain essentially the same:
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